Frequently asked questions

Prices depend on the document, the language pair, the destination country and the deadline. That is why we quote every request individually — send us a scan or photo and we reply with a fixed price, usually within one business day.

A clear scan or phone photo of each page is enough. Tell us the country and the authority that will receive the document, and your deadline.

An apostille certifies the signature and seal on a public document so it is accepted in other Hague Convention countries. Whether you need one depends on the destination country — see our country guide or ask us.

Yes. We translate between Bislama, English and French, and between Bislama and other languages, for official documents, statements and community materials.

No. Most work is done remotely. When originals are needed, we explain how to send them safely by courier or drop-off.

Standard certified translations of short documents usually take a few business days. Apostilles and embassy legalization depend on the authorities involved. We give you a clear timeline in our quote, and express service is available.

Yes. Your documents are only accessible to the people working on your file and are deleted when no longer needed.

Yes. We handle the steps in Vanuatu on your behalf and send the finished documents to you anywhere in the world.

Yes. We arrange interpreters for courts, police interviews, medical appointments, business meetings and events — on site or remotely.

Payment details are included with your quote. We confirm the price before starting work.